Receptionist

City Store Pratama · 📍 Pontianak, Kalimantan Barat · Diposting 2026-10-10
FULL_TIME⭐ TERVERIFIKASI
Rp 6.000.000 – Rp 9.000.000 per month
City Store Pratama is looking for a dedicated and friendly Receptionist to join our team. In this role, you will be the first point of contact for our customers and visitors, ensuring a warm and welcoming atmosphere. The ideal candidate will have excellent communication skills and a passion for providing exceptional customer service.

📋 Tanggung Jawab Pekerjaan

Greet customers and visitors with a smile and provide a warm welcome.,Answer and direct phone calls and emails to the appropriate department.,Check-in and check-out guests, and assist with reservations and room assignments.,Maintain a clean and organized reception area, including handling mail and packages.,Assist with event planning and coordination, including managing guest lists and coordinating with vendors.,Provide information about the hotel, its amenities, and local attractions to guests and visitors.,Handle customer complaints and concerns, and escalate issues as needed.,Assist with the management of the hotel's guest database and reservation system.

🎓 Kualifikasi & Syarat

High school diploma or equivalent experience.,Minimum of 1 year of experience in a receptionist or customer service role.,Excellent verbal and written communication skills in Indonesian.,Strong organizational and time management skills.,Ability to work well under pressure and handle multiple tasks simultaneously.,Familiarity with basic computer skills and hotel reservation systems is a plus.,Customer service-oriented with a passion for helping others.,Ability to work flexible hours, including weekends and holidays.

🛠️ Keahlian

Customer serviceCommunicationOrganizationTime managementProblem-solvingMultitaskingComputer skills
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