Field Support Specialist

Join OTTO Digital, a leading innovator in digital solutions, as our Field Support Specialist in Jakarta Raya. In this dynamic role, you will be the frontline technical expert, ensuring seamless deployment, installation, and execution of field projects. With a focus on customer satisfaction and technical excellence, you'll work closely with our team to deliver high-quality solutions tailored to our clients' needs.

At OTTO Digital, we pride ourselves on fostering a culture of innovation and continuous learning. As a Field Support Specialist, you'll have the opportunity to grow your technical skills and contribute to cutting-edge projects in Jakarta Raya. Our team is dedicated to providing exceptional service and support, and we're looking for someone who shares our passion for excellence.

📋 Tanggung Jawab Pekerjaan

• Conduct on-site installations and deployments of technical equipment and systems.
• Provide technical support and troubleshooting for field projects.
• Ensure compliance with safety and operational standards.
• Document and report on project progress and issues.
• Collaborate with the project team to resolve technical challenges.
• Train and mentor junior team members on technical procedures.
• Maintain and update technical documentation and records.
• Participate in team meetings and contribute to project planning.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Minimum 3 years of experience in field support or technical installation.
• Proficiency in using tools like ServiceNow, Jira, and Confluence.
• Knowledge of network infrastructure and cybersecurity best practices.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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